I was offered a replacement van by one of these companies as soon as I and my vehicle was delivered by tow truck to the repairer after a bad accident. To my surprise, the representative of one of these "not-at-fault" hire companies did indeed have the replacement van ready for me out front of the repairer once I had completed booking in of my damaged vehicle...however...completing all the details with the representative of the "not-at fault" hire company was so long and excruciating considering I was in an accident involving ten cars, I picked up the phone and called my wife to pick me up and then abruptly wished the representative well in his endeavours. It was not an easy process...was much easier to hire a van from Budget and have my employer reimbursement me. So yeah, my first experience with this sort of company was not good. But if you tick off all their boxes and provide every last bit of information they need or want, who am I to discourage you to go with one of these "not-at-fault" hire companies.

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The proceeds of selling your older car can go to the operations of
the charity like giving food or clothing to the family that they supported.

Strict standards and excellence in service is what made Cullitons the
premiere limo service of choice for thousands of Torontonians as well as visiting guests from all over the world.
The damage varies from vehicle to vehicle but can be as small
as light hail damage which is barely visible through to
damage caused by falling trees.

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Thumbs up for this kind of article it helps car owners and not at fault drivers know what are the things to consider. It's pros and cons to be exact.

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Compass claims offer vehicles to drivers who are involved in a not at fault accident. They begin by telling you that the at fault insurance company will cover the costs of the hire car. This is not true, the at fault insurance company has not accepted the hire car cost at this point. Compass Claims strategy is to stick you with an expensive hire car, that they hire out at exorbitant prices. When you drop off your own car for repairs, the hire car and consultant are waiting. The consultant will deceptively breeze through all the paper work in less than a minute. The consultant gets you to sign off on the liability of the car hire costs without being transparent and honest about the liability or the position you have been put in. Fundamentally they are setting you up so they can extort the cost of car hire from you. The hire car costs are in excess of the total cost of repairs for your vehicle and the insurance premium that you pay. After using the vehicle they will then contact you telling you "Unfortunately we have been unable to reach an agreement with the negligent party's insurance company. Numerous attempts have been made, however they are unwilling to pay a reasonable amount for your outstanding hire charges." They then tell you that compass will fund all legal costs to recover YOUR LIABILITY ie. the exorbitant hire invoice. After supposedly some numerous attempts to recover the outstanding hire charges. They then bully you with lawyers and extort the liability(exorbitant hire car invoice) out of YOU. This is a well organised and deceptive organisation whom are money junkies! A corrupt outfit. Please stay away and warn others.

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Mick, my son had the same problem with Compass Claims, he is only young and did not understand the liability. But luckily when he was signing off on the car, I was beside him and asked all the right questions. After he returned the car, he did receive a call from them saying the other persons insurance would not pay the additional costs, but that their Lawyers would represent my son in court to help recover all the costs. I told him to throw the paperwork our once he received it and he did not need to be represented in court as it was not his liability, it was theirs. After numerous phone calls, in the end I got involved and told them I would take it to the ombudsman as they were harassing him. We have not heard back from them at all. And yes, the cost of the hire care was absolutely ridiculous. Be very careful people, make sure you are definitely not going to have to pay anything at all.

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I cannot speak for Compass Claims... although it does concern me quite a bit now... I recently had someone run into my brand new Ford Kuga in Melbourne, whilst I was in the shops. She was an L-Plater and luckily her mum got out of the car and left a name and details and then they left. The damage didn't look that bad but in fact it needed a whole new front end. I contacted them and they were really quite lovely and the mother dealt with everything and the father just happened to be a panel beater. So I took my car for a quote to him. It was quite close to me anyway. He informed me that a replacement vehicle would be waiting for me when I dropped my car off. The day I dropped the car off a Hyundai i-X35 was waiting for me and all I had to do was give them a photocopy of my drivers licence. The panel beater filled the rest of the form out and it was super quick... I pick my car up sometime this week (fingers crossed) and I am now PRAYING and hoping that I do not end up foot with the bill like Compass Claims is apparently doing to its customers....

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It is happening to me same problem with compass, they said the at fault insurer doesn't want to pay for the hired car etc and the legal team sent me a email to sign with legal costs and stuff to go after the other party and make them pay for thw hired car they gave me, I seriously don't wanna do that, and reading the contract back from the hired car I can't see anything saying that I would have to pay in case the other party doesn't pay for the hired car. Any advices?

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On the face of it this is a reasonable service. If you're not at fault, you shouldn't be inconvenienced, right?
Unfortunately, this is being exploited by the car hire companies who work on your (the not-at-fault-driver's) sense of outrage and entitlement. They will provide you with a more or less like-for-like car, but the rates they charge are extraordinary.
My partner had a crash where she was at fault. The other driver took up one of these kind offers. The hire costs for 7 days (while the vehicle was repaired) were over $3,400. The replacement car was actually driven for < 100 km.

Someone, somewhere, pays. Not you, you say? Well, actually yes. Even if the at-fault driver's insurance coughs up the extortionate rate (and they won't) that'll just eventually get passed on in higher premiums for everyone. Basically this practice will add between 10 and 40% to the cost of repairs. Where's that coming out of? The insurance companies' bottom line? The goodwill of the hire company? Nope. Nope.

In our case the insurance company offered a "fair" rate. It was refused, so the hire company came after us. Weeks of legal threats, and proceedings commenced, before the insurance company stepped back in.

Yes, on the face of it this is a "good service". In practice they're opportunistic bottom-feeders.

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Michelle, I have the same problem recently, just received paperwork. The repairer suggested and organised Compass Claim for me, a lady from CC rang me and asked me all the details then said I approved and eligible to have a hire car for free. I have kept asking them each time they contact me about who gonna pay for it and do I have the liability under this case. Everyone said the other party's insurance will pay for it. Now they change their words. That is ridiculous. I'm going to take it to ombudsman.

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All these people complaining about having this add 10%-40% to the cost of repairs and higher premiums, get over yourselves. Get off your god-damn mobile phones and stop crashing into the back of people. That's where the real problem is. Idiots using mobile phones when they are driving.
Anyway - Australian Courts have determined many times that the not-at-fault driver is entitled to a like-for-like vehicle when the vehicle is necessary for the owner.
I used one of these companies and it was awesome. Try getting your insurance company to agree to a like for like rental and they will laugh in your face, despite the fact that it is the law.

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Mick, you are totally on the money and this is still happening 2 years on from your post. That is exactly the experience I had and I had to fight like hell and stick to my guns after their legal team started to pile the pressure on as the 'at fault party's' insurer would not agree to pay after their initial reassurance to the contrary. I did not get a comparable car either but as they charge those ridiculously inflated rental fees for a very basic car, no wonder the respective insurance companies will not pay.

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