Coles might have been chosen as the Credit Card Issuer of the year in 2017 when their cards, and online and app services were working well, but 2018 is another story. These online and app services have been significantly degraded as a result of a recent update. In the app, debit transactions are no longer displayed in date order and purchase and payment transactions are displayed in different places under different card numbers instead of in transaction date order. Flybuys details cannot be displayed and the online contact link does not work. In the online system, current statements for which payment is due in 3 days time, cannot be viewed. These are only some of the annoying problems being experienced by card users. See Coles Financial Services Facebook pages for further comments by other frustrated card users. Opening a Facebook account seems to be the only way to provide online feedback about these problems, Those who have managed to make contact by phone don't seem to be happy with the outcome. Something to consider before you name them Card Issuer of the year for 2018..

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It was in 2017 that Coles gave me a $10,000 credit card when I submitted my application, being honest about being unemployed and earning $400/week. Money Magazine would have been aware of this reprehensible behaviour 18 months ago. I can't believe this was ever awarded

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So you applied for a credit card when you were in no position to pay it off and it's Coles' fault? And Money mag's fault? But not your fault?

Personal responsibility. Try it.

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