How can you award these assholes insurers of the year when they will not insure my home and contents in the 2450 postcode. I have lived here for 8 plus years and I will not take flood insurance because it has not been required for where my home is.
This is blatant discrimination against all people in this postcode area, well done.
Why do they bother to advertise to this location ??

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Hi Michael,

This award is based on Canstar's five-star rating methodology, which takes into account price and features: https://www.canstar.com.au/wp-content/uploads/2017/09/Home-and-Contents-2017-Methodology-23082017.pdf.

It does not address the provision of insurance to flood-prone areas.

Please contact Budget Direct on 1800 288 149 with your complaint.

- Money team

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Hi Team,

Does the award take into account customer satisfaction levels and/or the level of claims paid out? Any insurer can offer more and price it below the market if it rarely pays out on claims or makes the claiming process a nightmare for customers, especially for genuine claims that would ordinarily be paid out by other insurers. Customer satisfaction with the claims process is extremely important to customers in the long run and should be given a huge weighting when determining who receives the best insurer award otherwise what is the point?

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Hi Anne,

The winner was chosen based on the insurance provider's range of products, their features and pricing.

With the help of Canstar, we crunch the numbers, and allow readers to do their own research as far as customer satisfaction.

- Money team

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look like who ever offer more money ....you will give award to them

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The award is based on Canstar's five-star rating methodology.

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These rating systems fail to provide customers with the most important rating, which is customer satisfaction as Anne P has clearly outlined. If we have to do our own research for the most important thing we are looking for, why bother with your ratings?

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This company took two months to even assess my vehicle after a collision with a roo, then tried to blame the workshop they chose to ship the car to even though it was miles away from the accident and the workshop provided all information in a reasonable time-frame. I rang Budget Direct twice per week for two months, with no success, continually stalling and delaying, and they only acted when I threatened to get the ombudsman on board. It was an absolute nightmare as I was interstate with no vehicle for 2 months. Budget Direct were aware of my circumstances and delayed as long as they could. I couldn't think of any insurer I would rather NOT be with besides Budget Direct. The fact that you have awarded them multiple awards for excellence is an absolute disgrace and shows the flawed and dubious methodology you are using. I note you generic responses to the previous correspondents: simply not good enough, Money magazine. get with the program. get in the real world. I don't give a damn what Canstar says or what methodology Canstar uses. Get in the real world and get in touch with your readers and those who have to deal with companies like this.

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We are a collision repair company and turn every budget direct customer away. Budget direct assessors want to pay us little as possible per hour to do their repair work (hence why their premiums are cheap). So the cheap insurance policy shouldn't be taken into account if you look deeper into why they are cheap. You get what you pay for.

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