Another thing that has changed is the billing cycle date - rather than change the payment due date by bringing it forward, they changed the statement end date by putting it back AND when queried by telephone, I was discovered that the statement end date could vary (in my case the 19th, 20th, or 21st of the month). I did manage to have the statement end date reverted to "around the 15th" after much pushing.
This may not seem much, but I am one of those card holders that time their major purchases for the start of the billing cycle to make most use of the interest free days and having a "floating" end date is a sizeable disadvantage.

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Hi Alex, I totally agree with you, I just got my statement to find out they have changed my billing cycle and I like you hold off purchases till after the 27th to ensure I can stick to my budget! time to look for another card NOT HAPPY!

KYMM

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I have noticed it is taking an extremely long time to receive my Flybuy points earned on credit card transactions.
This is very annoying as it makes it very difficult to track.
Very disappointed in the changes since the transition to Citi Bank.
Points earned should come through instantly transactions are approved in account.

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I was told by flybuys that any government-related expenses such as tax, rates etc. will not get any flybuy points from 5 Mar which upsets me. I have never received any notice about the change. Agree with Debbie- the service is very poor with Citibank and no more rewards points for a big chunk of my expenses. Have been with Coles for a number of years but now is looking for another card.

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Is it possible to make a mortgage repayment from your credit card and collect points that way? Or would this be classed as a cash advance?

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It will likely be treated as a cash advance. Check the terms and conditions, and tread carefully!

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I think a refresh of this article would be worthwhile and much appreciated. Benefits of the offering have continued to be subtracted via stealth, namely the FlyBuys earn rate. Service and digital experience continues to decline. Currently looking for a new card.

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