You should reconsider your vote on Exetel as the best NBN provider, maybe you should google all the issues everyone is experiencing and cannot event get it connected let alone speak to someone to get it fixed. People are still waiting 12 months on!

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Wouldn't it be accurate to call it "Best of the Best 2018"? 2019 isn't over yet.

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These are the best products and services that readers can take advantage of throughout 2019.

In November we will announce the winners of the Best of the Best 2020 awards, for the best financial products and services for the year ahead.

- Money team

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How does Budget Direct get insurance of the year 3 years in a row. They are hopeless obviously you do not insure with them. I did on your recommendation made a claim which was very frustrating and then policy increased by 100% in 2 years. Now realise your recommendation are worthless.

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Hi Gerard,

Thank you for your comment.

We're disappointed to hear of your experience with Budget Direct.

Was the matter resolved? If not, we can also forward your complaint for Budget Direct to follow up.

Budget Direct won 2019 Insurer of the Year because it had the highest total score for car insurance and home and contents insurance, including services based on pricing and claims management.

The Consumer Finance Awards are not always given to the cheapest provider. This is not to be confused with the Best of the Best Awards in November which do have awards for the cheapest product.

Michelle Baltazar
Editor-in-Chief
Money magazine

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"In November [2019] we will announce the winners of the Best of the Best 2020 awards..."
That's gonna confuse people.

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Hi Gary,

You may not be giving our readers enough credit.

This has been the format for 19 years and it is our highest-selling issue each and every year.

As explained, we name the best products and services for readers to take advantage of throughout the coming year. Many Australians take time over Christmas to re-assess their finances, and Money's Best of the Best issue this gives them the tools to do just that.

- Money team

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When will applications open for Best of the Best 2020?

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Hi Chris,

Companies don't need to apply to be considered for Money's Best of the Best awards.

Our research teams look for the best products and services on the market.

Please email money@moneymag.com.au if you have further questions about the process.

- Money team

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Their prices do increase but claims wise they were great. I made a claim and they delivered. I would recommend them but they may not be cheapest.

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Been notified by Budget Direct that they will not renew our Home and Contents Insurance because of "the area we live in" i.e. Aireys Inlet, Victoria (Surf Coast). Very disappointing. Obviously Budget Direct is spooked by the current fires around Australia. It is showing itself to be a Mickey Mouse organisation with no appetite for any incremental risk.

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