Money magazine Comments - The airfare refund rule every traveller needs to know Jetstar has been fined for claiming that travellers would only be refunded if they purchased a more expensive fare. Here are your airfare refund rights. https://www.moneymag.com.au/feed/latest?story=141570832 Fri, 20 Mar 2020 19:02:08 +1100 Fri, 20 Mar 2020 19:02:08 +1100 en-AU Copyright 2026 Money magazine 5 Money magazine Comments - The airfare refund rule every traveller needs to know https://media.moneymag.com.au/prod/media/library/Money_Mag/Logo/Logo_401x133.png Comment by Mariana Ferrari ()

We had 4 flights booked 8/4/2020 - 13/4/2020 from Brisbane to Denpasar return. Now due to COVID-19 Travel bans I called and was told by the Jetstar agent that the fares were not refundable and they would put into credit 6 months and require us to travel in 12 months -

Although I stated travel was no longer able to be taken they still refused to give me a refund.

Shows that the ACCC hearing has not deterred them from their blatant consumer disregard.

Kind regards

Mariana F

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]]> Mariana Ferrari () Fri, 20 Mar 2020 19:02:08 +1100 Comment by Andrew Coker ()

We had Jetstar flights booked between Melbourne and Townsville which were cancelled due to COVID-19. We have called Jetstar and were told they would not refund our tickets as the fares were non-refundable. They would only give us vouchers.

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]]> Andrew Coker () Mon, 06 Apr 2020 22:44:36 +1000