DO NOT TRUST BUDGET DIRECT:

Our vehicle was involved in a not at fault minor collision which occurred in a car park. We were directed to present the car to their repairer where after a week we were informed the the vehicle was a total write off citing that the repair costs were greater than the market value (economic write off). I disputed the estimate of market value and provided an example, I also questioned repair costs and requested a second quote but was refused. I asked if they would return my vehicle in the state I delivered to them. I asked If I could access my vehicle to collect personal items. All requests were refused. Still in dispute.

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