Dear Susan,

This week while checking my junk mail, I found an email from Northonline, my old super fund.

It basically said that they have reopened an account and I should log on and take a look.

Luckily I still had the details from 3 years ago and to my huge delight there was $4000 waiting for me to discovery it myself. No explanation given.

A phone call to confirm told me to down load a form and send it to them.

My concerns are as follows,

1. What if I had missed this email as I often delete without checking.

2. Why was there no written correspondence

3. As they still have all my details why not just deposit in my bank account.

4. What if others don't see this correspondence

I gather is is due to the banking royal commission and AMP correcting interest rates but I think that they will end up absorbing back this money if they make it so difficult for clients to access.

I can't seem to find any further information on this. I feel that it should be reported that AMP is not only making in difficult to claim the money but seen reluctant to explain and be helpful.

I am sure there are many past clients of AMP in the same boat.

I don't think they have complied with what was requested of them.

Meanwhile I will fill out the form and wait.

Regards,

Diane Kleinlehrer

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