I was contacted today by my travel agent saying THEY were cancelling and recommending either a re-schedule OR cancellation, but that there would be considerable cancellation fees if I chose this option. InsureandGo are currently hiding behind the technicality that since the Smart Traveller advice does not actually say Don't Go but merely "reconsider" they will pay NOTHING. This is perverse.

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Perverse but correct. The decision to cancel has been made by your Travel Agent - so I guess your recovery of any costs is from them, not your insurer, as your government has NOT advised to "not go". I suspect the mention of considerable cancellation fees is a threat by your travel agent, ensuring you stick with them and not cancel completely. I think your discussion is with your Travel Agent and not with your insurer

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My son & partner are travelling next week to Singapore and then to Sri Lanka. There have been a coupe of cases of coronavirus there. His travel insurance which was taken out in September last year lists not covered for Epidemic/pandemic. However in his comprehensive policy it says emergency medical or hospital unlimited cover. Would this mean that if either of them contracted the virus, that they would NOT be treated at all and would not be covered for the treatment. It is not considered a pandemic/epidemic at the moment is it. So they should be treated?

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Travel booked through Webjet who have mysteriously jumped under writers from Allianz to Covermore. Turns out, both cover less. My policy for my daughter and I wouldn't be worth the paper it was written on if I'd bothered to print it off. Absolutely disgraceful. My only option is to reschedule. The Allianz claims adviser said don't take out a policy until you are about to travel. Not the usual advice you'd expect to get!

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I purchased travel insurance from Columbus for our trip to Europe in June, which now looks unlikely to be able to go ahead. I purchased on the 4th February, and they've since posted (on the 11th February, a week later) that they won't cover anything coronavirus-related for insurance purchased after the 31st January! So basically they've sold me insurance that they've retrospectively made completely valueless. Is this legitimate?

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