I have a memebership with Vision Gyms. I cannot find anything on the internet re this brand of gyms. I have sent several messages to the owner, the manager and the trianer at Vision Gyms, Five Dock and still do not have a reply. I was asked to concisder their situation which I have done but I am still waiting.

I joined in August and in September I injured my neck which continues to give me trouble. The gym was aware of my situation but continued to take fortnightly payments out of my account, despite being told they had stopped, until the last payment on 24 January 2020. I am out of pocket for all this amount of money with no contact till 23 Mar 2020 when I was sent a copy of their studio ploicy - which I had never received and a bit too much for me at my age, 83 , to contemplate. I am finacially out of pocket $1,133.90 for monies paid for no visits.

Sorry to be so long winded but I hope you can tell me what to do, your very appreciative Valerie B Garton

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Contact your bank and they can cancel the direct debit. You don't need to wait for the gym to do it. Contact the ACCC and they can hopefully contact vision and get you your money back.

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Thanks for your reply. I have been in contact with Fair Trading and they say as I have never received any paperwork Vision is at fault. So now I wait and see what happens next - not a good time at the moment. Valerie

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Hi,

Now that gyms are reopening, is there a way of cancelling the membership before they start charging fortnightly again due to Covid19? Or is this still dependent on each individual contract and gym?

Thanks,

Jess

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Hi,

I would like to know the same. With current positive Covid-19 cases in a few gym, I feel uncomfortable training. there. Is it possible I can cancel the gym contract without a penalty? Thanks April

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I also would like to know what the fair trading department recommends in this instance.

i.e. Gyms running at a limited capacity or needing to close due to restrictions, does that mean customers need to pay the normal termination fees ?

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There was just another outbreak at a Fitness First in Randwick, and it's reinforced my discomfort about working out in a crowded indoor gym. I work out nearby at Fitness First Darlinghurst, but the main office have made it incredibly hard to get in touch with them, and are not allowing customers to cancel, and are holding firm to the contract period. It's a health risk, so I believe the contractual rules don't apply, as there is precedent that their spaces are not safe, healthy environments. Their only suggests are to pay out a hefty cancellation fee, pay $5 a week to put the membership on hold, or to sell the membership to someone else. But that's still not an acceptable result. In the middle of the Covid pandemic, their customers should be able to cancel without a penalty. I don't recommend joining Fitness First, since their priorities are obviously profits over the health of their customers.

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My Son joined a Kendo club and they were quick to get his money and get him to buy a training suit which he never recieved. But due to his university comitments had to stop Kendo. He has since asked the owner to refund his money but the owner is veeeeeeery sloooooow to do so. This Kendo operator only deals in cash too so i figure this is a tax free haven for the owner. ??? where does my son need to go to get help with a refund ???

James Tom.

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I am a member of Snap Fitness Murray Bridge. They have charged me for lockdown period as well. I sent them email and ask about that. They replied "In regards to past and future lockdowns member billing will remain active for any lockdowns less than 7 days"

Is this true...?

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