Do I understand that it is not allowed for members to decide to move to another fund, even when they are dissatisfied with their existing "stapled" fund. I find no references in the various articles on this aspect.

If so, that sounds like a disaster.

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My industry super fund HESTA has been Missing in Action for me for the past months - first HESTA locked my account 'for security' - I had tried more then 3 passwords, well, I am in my 70ties. Worse, for the past six months I have tried to have HESTA accept a Nominated Death Benefit for my grandchildren, which previously was accepted - currently HESTA has sent me back forms to say they need further form filling - even though I had one form - think the third- signed by a JP. No reason given, just an infuriate "We need more help from you' letter.

I have consistently attempted to ring the so-called Customer Case manager Ms Jen Shields, who doesn't answer my calls, emails or letters. Before the last "we need more help' letter arrived, I was told to send in an electronic version of my form, with two witness signatures. Well, I did, and the same infuriating form letter came back. Is HESTA going under or are they just hoping elderly customers will die before they need to pay out super balances to nominated beneficiaries ?

Next stop the Financial Ombudsman !

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