Money magazine Comments - Ask Paul: Should I sell shares to top up my pension shortfall?

Comment by Bob Horgan ()

Bob Horgan () — Wed, 09 Feb 2022 22:38:47 +1100

I just terminated my Superannuation account with a reputable Fund. They were adding interest to my account and then withdrawing the entire amount within days. This means I have to drawn on my savings to maintain my cost of living. They insist its all to do with market flucuations. When I terminated my account they withdrew all the interest they paid Me. Whats happening?

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Comment by Val H ()

Val H () — Fri, 11 Feb 2022 17:30:59 +1100

Start by calling and asking to speak to the supervisor if the rep. you speak to doesn't give you an adequate explanation/resolution. ALWAYS write down their names plus a brief memo of their responses with the time of call. Should you get no suitable outcome, find out who the CSR manager is and go from there. I've always had success in getting resolution with smaller issues relating to Funds but see how you go. They need to be transparent and responsive.

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