Tough Customer: Chasing a Better Deal For Battlers
By Allan Fels
Melbourne University Press, $34.99
Allan Fels' memoir reflects on his 50 years dedicated to the public service, largely spent advocating for the consumer.
He has gone head to head with the country's largest banks, airlines, supermarkets and telcos to make certain Aussies get a fair deal.
Now he details how his long career has impacted the way we live and work.
Throughout the book he explains how he had to manage the balancing act of finding solutions in the public's best interest as well as negotiating the political and business environment.
He also considers how things have changed over this time and how past decisions stack up against a different world.
