Subscriptions Frequently Asked Questions

Here are answers to common questions about managing your print or digital subscriptions with Money magazine.

Select your subscription type or platform below to jump to the relevant section.

Print subscription: Magshop
Print subscription: iSubscribe
Digital subscription: Magshop (access via the Money Magazine Australia app)
Digital subscription: App Store (access via the Money Magazine Australia app)
Digital subscription: Google Play (access via the Money Magazine Australia app)
Third-party digital platforms: BorrowBox, Flipster, Magzter, Press Reader, Readly, Zinio

Print subscription: Magshop

Find answers to your questions about managing your print subscription purchased through Magshop.

1. How do I change my mailing address?

To change your address, log into your Magshop account, view your 'subscriptions' and click 'change delivery address' to update your address. You can also contact Magshop via its call centre on 136 116 or email [email protected]

2. How do I update my billing details?

Log into your Magshop account and go to 'billing information' to update your payment method.

3. How do I cancel, change or suspend my subscription?

Please contact Magshop via its call centre on 136 116 or email [email protected] to cancel, change or suspend your subscription.

4. How do I report an issue with my delivery?

If your issue hasn't arrived or has been damaged, contact Magshop via its call centre on 136 116 or email [email protected] with your order number and details.

5. I prefer a digital version of the magazine, what can I do?

If you wish to change your subscription from print to digital, please contact Magshop via its call centre on 136 116. Alternatively, at the end of your print subscription you can begin a new digital subscription by subscribing via Magshop. You can also access the Money Magazine Australia app and purchase a subscription in the app via your Google Play or App Store account at any time.

Download on Google Play

Download on the App Store

6. How do I change my subscription to auto-renewal?

Log into your Magshop account, view your 'subscriptions' and click 'renew this subscription' to change your subscription to auto-renewal.

7. If I order a subscription today, what issue will I receive?

Be sure to sign up before the cut-off dates listed here to receive the next issue of Money magazine in the mail. If for any reason you miss the cut-off date, you'll receive the following month's issue. Details regarding your first issue and the expected delivery date can be found by logging into your Magshop account. Please allow 24 hours after placing your order for your account to be activated.

Print subscription: iSubscribe

Find answers to your questions about managing your print subscription purchased through iSubscribe.

1. How do I change my mailing address?

Log into your iSubscribe account, visit 'my account' to update your mailing address. Alternatively, you can contact iSubscribe or email [email protected], supply the following information and they can change it for you:

Biller's name
Biller's email
Magazine title(s)
Recipient's name
Old address
New address

2. How do I update my billing details?

Log into iSubscribe account, in your 'my account' area you will be able to update your billing details.

3. How do I cancel, change or pause my subscription?

If you cancel your subscription within 48 hours of your order, iSubscribe will provide a full refund. Contact iSubscribe via its call centre on 1300 303 619 or submit an enquiry with your order number and details.

4. How do I report an issue with my delivery?

If you have issue with delivery, please contact iSubscribe via its call centre on 1300 303 619 or submit an enquiry with your order number and details.

5. I prefer a digital version of the magazine, what can I do?

You can purchase digital subscription via Magshop. Alternatively, you can access the Money Magazine Australia app and purchase a subscription in the app via your Google Play or App Store account at any time.

Download on Google Play

Download on the App Store

6. If I order a subscription today, what issue will I receive?

Be sure to sign up before the cut-off dates listed here to receive Money magazine's next issue in the mail. If for any reason you miss the cut-off date, you'll receive the following month's issue.

Digital subscription: Magshop

For readers accessing Money magazine after purchasing a digital subscription via Magshop.

1. How do I access my digital magazine?

Download the Money Magazine Australia app.

Download on Google Play
Download on the App Store

Once you've downloaded the app, sign in using your Magshop username and password.

2. How do I subscribe to access the digital magazines?

Download on Google Play
Download on the App Store

3. How do I update my billing details?

Log into your Magshop account and go to 'billing information' to update your payment method.

4. How do I cancel, change or pause my subscription?

Please contact Magshop via its call centre on 136 116 or or email [email protected] to cancel, change or suspend your subscription.

5. How do I report an issue with my subscription?

Please contact Magshop via its call centre on 136 116 or email [email protected] if you experience login or subscription issues.

You can also submit a customer support ticket in the Money Magazine Australia app. Click 'more' on the bottom menu, followed by 'customer support' to submit your query. This will be sent to Magshop to action.

6. I prefer a printed version of the magazine, what can I do?

If you wish to change your subscription from print to digital, please contact Magshop via its call centre on 136 116. Alternatively, at the end of your digital subscription you can begin a new print subscription by subscribing via Magshop.

7. What does my digital subscription include?

Full access to every issue of Money magazine in a digital format. View articles in a mobile or tablet-optimised display, listen to articles, view the app in dark mode and read articles over 30 languages. You can also listen to the latest episodes of the Friends With Money podcast in the app.

Digital subscription: App Store

For readers accessing e-magazines via the Money Magazine Australia app.

Subscriptions are purchased within the app, connected to your Apple ID.

1. How do I access my digital magazine?

Open the Money Magazine Australia app on your device. Click the latest monthly magazine to view it in an e-format. If this doesn't display instantly, click restore purchases.

2. How do I subscribe to receive the digital magazines?

You can subscribe directly through the app. Click on the latest magazine issue, which will then show you the latest subscription packages.

3. How do I update my billing details?

Billing and payment details are managed through your Apple ID settings. Learn more

4. How do I cancel, change or pause my subscription?

Go to 'Settings' > 'Apple ID' > 'Subscriptions' to manage or cancel your subscription. Learn more

5. How do I report an issue with my subscription?

Within the app in the bottom menu, click 'More' > 'Customer support' > click the email address provided > 'Yes' to the 'Feedback' pop-up and then send the email. App-related queries are then sent to Magshop for customer support.

6. What does my digital subscription include?

Full access to every issue of Money magazine in a digital format. View articles in a mobile or tablet optimised display, listen to articles, view the app in dark mode and read articles over 30 languages. You can also listen to the latest episodes of the Friends with Money podcast in the app.

Digital subscription: Google Play

1. How do I access my digital magazine?

Open the Money Magazine Australia app and log in using your Google account.

2. How do I subscribe my digital magazine?

You can subscribe directly through the app using Google Play.

3. How do I update my billing details?

Update your payment details in your Google Play account under 'Payments & Subscriptions'. Learn More.

4. How do I cancel, change or pause my subscription?

Go to 'Google Play' > 'Payments & Subscriptions' > 'Subscriptions' to manage or cancel your subscription. Learn more.

5. How do I report an issue with my subscription?

Please contact Magshop via its call centre on 136 116 or email [email protected] if you experience login or subscription issues.

6. What does my digital subscription include?

Third-party digital platforms

Money magazine is also available on a range of third-party digital reading platforms.

If you have subscribed or are reading Money magazine through one of these services, please note that subscription management, payments and access are handled directly by the platform provider.

For assistance with these services, please contact the relevant customer support team directly: