Macquarie Bank named Bank of the Year - Product

Macquarie Bank has been named Bank of the Year - Product in the Money Consumer Finance Awards.

It was recognised for its innovative products and features that help make money management quicker and simpler.

See the full list of winners in the Money Consumer Finance Awards 2026.

Macquarie Bank at a glance

• Winner: Bank of the Year - Product
• Why they won: Innovative products and features that help make money management quicker and simpler
• Top products: Great rates on deposits, flexible home loans and an everyday account that pays a healthy return

A one-stop shop for banking

Life is busy, we're all pressed for time, and taking care of money matters shouldn't have to be a time-thief.

That's why it can make sense to partner with a bank that offers a product suite broad enough to let us manage our money efficiently, without the need to jump between providers for different functions.

Macquarie Bank has nailed this, with a range of feature-packed products that make the bank a one-stop shop.

Having taken out seven of our awards, it's clear that Macquarie Bank offers something for everyone - from savers to home buyers, property investors and retirees.

Driven by customer feedback

But Macquarie Bank is not resting on its laurels. There are fresh initiatives on the horizon, and many are driven by customer suggestions.

Ben Perham, head of personal banking at Macquarie Bank says, "A lot of our innovations come directly from customer feedback, which our teams take very seriously."

Perham explains, "Customer expectations are continually evolving, particularly around speed, simplicity and personalisation. We're focused on removing friction from the banking experience and raising the standard for what Australians should expect from their bank. We're really excited about the potential opportunities to reimagine the way our customers access support."

Innovation in action

As a guide, earlier this year Macquarie Bank launched Q - a new AI-powered agent.

"Previously customers would need to reach out to us during business hours, either online or by phone, to get an answer to what are often simple questions," notes Perham.

"Q has changed all of that, offering our customers personalised support 24/7 directly in our app and online banking. Whether it's a question about their payment limits or how long a bank transfer will take, they get an instant answer. The opportunity to build out that offering further is very exciting."

Investing in the customer experience

According to Perham, Macquarie Bank is continuing to invest heavily in technology, data and digital capabilities to ensure that every interaction is as intuitive as possible.

"Whether a customer is opening a new banking account, making a simple transfer or managing a home loan, we want to ensure the support and information they need is seamlessly available," he says.

Top products

Macquarie Bank's product suite stands out for offering great rates on deposits, flexible home loans and an everyday account that pays a healthy return.

Together, these products help customers manage their banking needs through a single provider, while benefiting from innovative features and ongoing improvements driven by customer feedback.

Read more: View all winners in the Money Consumer Finance Awards 2026.

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