The Australian Financial Complaints Authority (AFCA) received a record number of complaints in the 2024 financial year, jumping 9% to more than 105,000.
![]() | Karren Vergara is a financial journalist with Financial Standard, covering wealth management, including superannuation, banking and financial planning. She is one of the hosts of the Financial Standard Podcast. Prior to becoming a journalist, she was an accountant for more 10 years. She has a diploma in journalism and Bachelor's degree in business, both from UTS. |