Beware of fake ATO emails

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The internet has revolutionised our lives. Unfortunately, it's also opened up endless new opportunities for criminals to take advantage of us and one of the most popular scams involves criminals pretending to be from the Tax Office.

It's simple enough. You receive an email purporting to be from the tax office. It may look like a genuine document but in fact it's a fake ATO email. Typically, you'll be advised that you're owed a tax refund and you'll be encouraged to click on a link which will take you to an ATO-like website where you'll be asked to input bank account information, credit card details or other personal information to receive the refund. Sometimes the link to the website will be infected with a malicious virus.

Variations on the scam can involve being contacted by a fake call centre operative claiming to be a tax officer or receiving a fax-back notice.

Internet security

The ATO never asks for personal information such as bank or credit card details and never advises about the availability of refunds by email, text or phone.

In fact, its use of any of these mediums is very limited and usually focuses on things like reminders to lodge tax returns or business activity statements and warnings that you've missed a payment date.

So if you open your inbox one day and see that those nice people from the Tax Office are offering you free money, don't fall for it. Instead, forward the entire email to [email protected] and let the experts investigate.

Mark Chapman of Taxpayers Australia

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Mark Chapman is director of tax communications at H&R Block, Australia's largest firm of tax accountants, and is a regular contributor to Money. Mark is a Chartered Accountant, CPA and Chartered Tax Adviser and holds a Masters of Tax Law from the University of New South Wales. Previously, he was a tax adviser for over 20 years, specialising in individual and small business tax, in both the UK and Australia. As well as operating his own private practice, Mark spent seven years as a Senior Director with the Australian Taxation Office. He is the author of Life and Taxes: A Look at Life Through Tax.