Commonwealth Bank named Business Bank of the Year

Commonwealth Bank has been named Business Bank of the Year in the Money Consumer Finance Awards.

It was recognised for delivering practical, consistent support at a time when businesses are facing sustained cost pressures.

See the full list of winners in the Money Consumer Finance Awards 2026.

Commonwealth Bank at a glance

• Winner: Business Bank of the Year
• Why they won: Delivering practical, consistent support at a time when businesses are facing sustained cost pressures
• Top product: Business Transaction Account with $0 monthly account fee option for businesses that bank mostly online

Supporting businesses through challenging times

Rebecca Warren, executive general manager of small business banking at Commonwealth Bank, acknowledges that it's a tough job running a small and medium enterprise (SME), and the current economic climate isn't making it easier.

"Australian businesses are navigating rising costs, higher borrowing rates, disrupted supply chains and more cautious demand, all while managing day-to-day operations," says Warren.

Looking beyond traditional banking

She believes this is seeing the bank's business customers look for support beyond traditional banking products.

"They are looking for the insights and tools that help them to manage their day-to-day operations while positioning their business for the future.

"We know banking is more than transactions; it is about relationships built on trust. For many of our customers, we are a long-term partner, supporting them through economic cycles, market shifts and key moments of decision making," Warren explains.

Making access to funding simpler

Commonwealth Bank continues to invest in improving lending processes and reducing friction for customers while offering a range of funding options to meet different needs.

"Our key priority is ensuring businesses can access capital when it matters most," says Warren.

"Whether it's managing cashflow, investing in new capability or responding to growth opportunities, our focus is on making funding simpler, faster and more predictable."

Digital tools for business owners

Digital capability is another central pillar of Commonwealth Bank's business banking proposition.

"Time and visibility are critical for business owners," notes Warren.

"Our digital tools are designed to make it easier to manage finances, improve cashflow oversight and reduce the administrative burden."

Practical support beyond banking

Beyond banking, Commonwealth Bank provides practical support to help businesses build capability and manage rising costs.

Warren explains, "Businesses are constantly adapting, so we focus on offering practical programs, partnerships and benefits that customers can apply straightaway, whether that is building skills, improving efficiency or reducing operating costs.

"For example, our Business Masterclass series offers education targeted specifically at small businesses in areas like cashflow management, artificial intelligence, digital safety, HR and others."

Meeting customers where they are

Warren says meeting customers where they are is central to Commonwealth Bank's approach.

"We aim to deliver a strong, consistent experience across the channels customers choose, including digital, phone and in person, supported by specialist teams and Australia's largest branch network."

Top product: Business Transaction Account

Business Transaction Account with $0 monthly account fee option for businesses that bank mostly online.

Read more: View all winners in the Money Consumer Finance Awards 2026.

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