Refused a refund and think the ACCC can fix your problem? In many cases, there's a better place to complain. Here's who to contact.
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More than 10,000 scam victims left high and dry by banks, and a quarter of a million Aussies dob in a tax cheat. Here are five things you may have missed this week.
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in the 2024 financial year, jumping 9% to more than 105,000.
AustralianSuper copped the highest number of complaints in the last six months of 2023, nearly three times more than other major super funds like Cbus, Australian Retirement Trust, and Aware Super.
The Compensation Scheme of Last Resort has made its first payments to four victims totalling more than $360,000, three of which related to bad financial advice.
The Australian Financial Complaints Authority is set to kick out Dixon Advisory in June, and will no longer accept victim complaints about the company.
Pensioner Trevor has watched his shares crash by 96%. He asks Paul Clitheroe if there is there any recourse for him to get his money back.
A spike in complaints to the Australian Financial Complaints Authority has raised concerns that some lenders are failing to support struggling customers.
The new Compensation Scheme of Last Resort is set to pay out millions in coming years, including to former Dixon Advisory clients.
The Australian Financial Complaints Authority received a record 102,790 complaints last year. Staff say that number is unsustainable.
