Bank Australia named Bank of the Year - Digital

Bank Australia has been named Bank of the Year - Digital in the Money Consumer Finance Awards.

It was recognised for its ongoing commitment to creating meaningful digital experiences for customers.

See the full list of winners in the Money Consumer Finance Awards 2026.

Bank Australia at a glance

• Winner: Bank of the Year - Digital
• Why they won: Ongoing commitment to create meaningful digital experiences for customers.
• Top product: Everyday Access account

Digital banking becomes the norm

Digital banking in Australia has reached almost universal adoption, with a report from the Australian Banking Association confirming 99.3% of customer-bank interactions now occur through digital channels.

Mobile wallet payments have surged to $160 billion annually, a 23-fold increase since 2019, while physical branch visits have dropped 51% in the same period.

Long story short, more and more Australians are jumping online to do their banking, and digital options are reshaping how people interact with their bank and manage their finances.

The good news is that digital banking is fast, safe and it fits into our busy lives. But it's also challenging financial institutions to meet customer demand for digital services head-on.

It's a challenge that our winner - Bank Australia has risen to.

Supporting customers digitally

Damien Walsh, Bank Australia's managing director, says, "As a customer-owned bank, we're committed to supporting our customers in the way they choose to bank with us. Increasingly, that means digital.

He adds, "The majority of our customers use our digital channels as the primary way to manage their banking, supported by our mobile app, internet banking and digital customer service options."

Investing in the digital experience

Walsh notes that as a future-focused bank, Bank Australia is "actively focused on improving and upgrading the digital experience for our customers".

He says, "This includes ongoing improvements to our mobile app and online banking experience, enhanced security features and digital tools.

"We've focused on improving our lending onboarding journey and digitised the process end-to-end, helping more customers get access to a home loan."

A consistent experience across platforms

According to Walsh, Bank Australia is committed to "ensuring our customers have a consistent brand experience across platforms, ensuring that digital touchpoints feel cohesive, from our website to our app.

"As we look to the future, Bank Australia is committed to creating impactful, accessible and meaningful digital experiences for current and future customers."

Balancing digital and personal service

Walsh points out that Bank Australia's products and services "are designed to meet the banking needs of our customers across all life stages and life events".

So, despite its embrace of digital banking, Bank Australia continues to support those who still prefer a human touch, with face-to-face banking support in many Victorian locations and in some capital cities around Australia.

Top product: Everyday Access account

Everyday Access account - offers a digital wallet, Osko, PayID plus a round-up feature to grow savings through Visa Debit card purchases.

Read more: View all winners in the Money Consumer Finance Awards 2026.

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