How much time do you lose waiting in queues or on hold with call centres? Service designer Damian Kernahan has built a business out of making your life easier.
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If you're claiming your commute to work or the cost of drycleaning your business shirts as tax deductions, you could land yourself in hot water with the ATO.
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Thousands more customers ripped off by banks, insurers, financial planners and super funds will be able to claw back money now that AFCA has broadened its scope.
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