Reader Kay received a refund for a trip cancelled due to COVID-19, but the company held on to $350 in fees and surcharges. Are they allowed to do this?
consumer rights
Showing 21 to 30 of 129 results tagged consumer rights:
Open banking is here, but what is it? And do you really have to share your banking passwords?
So you've had a fat-fingered lapse and accidentally transferred money to the wrong bank account? Don't panic - here's how to get your money back.
While a lot of Australians are doing it tough in this post COVID-19 world, the ATO is still warning taxpayers they will be ramping up audits for dodgy tax return claims in 2020.
The federal government is set to refund Aussies more than $720 million from its unlawful robodebt scheme, but how do you know if you're due for a refund?
Can't pay your rent? If you have been impacted by COVID-19, the good news is that you can't be evicted for six months. Here's what you need to know.
Getting behind on your payments doesn't mean debt collectors can call you at any time of the day or night. Here's what they can and can't do to reclaim money.
The federal government has ordered the closure of gyms to prevent the spread of COVD-19, but what if you've already forked out for your membership?
With weddings now limited to just five people, couples are frantically undoing plans that took months - and tens of thousands of dollars - to make. But will they be out of pocket?
Having your identity stolen is more than just sorting out suspicious credit card charges. It could harm your chances of getting a car loan or buying a home.